Processing Times

While we have a significant amount of stock available from our Warehouse, some of the items listed on our website are only available in store. They can still be ordered, but may need to be transferred back to our Warehouse for process and dispatch. It can take 1-5 days to get a particularly complex order back to our Warehouse and ready for shipping.

Christmas/ New Years 2019

All orders must be placed by the 15/12/19 to guarantee delivery before christmas* All orders placed from regional areas, need to be placed by the 10/12/19 to guarantee delivery before christmas

*Australia wide. Metro areas.

Expect delays for all order placed between the 23/12/19 – 3/01/20 as our head office closes over Christmas/ New years.

Dates closed: Christmas day, Boxing Day, New Years Eve, New Years Day. If you need to contact us urgently, please contact one of our stores. You can find our store numbers under ‘Store Locator’

Domestic Orders

We use the Australia Post eParcel system for all domestic orders. Once an order has been fully processed, it will be picked up by Australia Post and will take 2-5 days to metropolitan locations. Regional locations should expect a few more days for the order to arrive. The eParcel system will email you tracking updates assuming the email address used in your order is valid. If you aren’t getting updates from Australia Post, please contact us and we can provide you with a tracking number.

International Orders

We do ship internationally, however due to the hugely varied nature of costs, international orders will be processed manually. Please contact us with your email and the items you wish to purchase. We will provide you with a quote from Australia Post, and should you wish to proceed, process payments and ship the goods. We are happy to work with you if you wish to use a different courier.