In store Exchanges and Returns

Returns for a change of mind or exchange

In the event that you change your mind or wish to exchange your purchase the following terms will apply.

  • You will need to bring the receipt or some other proof of purchase to the store when you come to return the item.
  • The product should be in its original packaging and condition when returned
  • You have the option to exchange the product or get store credit for the value of the product being returned.
  • We do not offer refunds due to a change of mind.

Returns for faulty items

We do not offer a refund or replacement if you change your mind. We will offer you a refund if;

  • The product is faulty, and we cannot replace the item for you.
  • Is unsafe
  • Is significantly different from the sample or description

In all cases, a receipt or some other proof of purchase will need to be presented in store.

Online Exchanges and Returns

Returns for a change of mind or exchange

In the event that you change your mind or wish to exchange your purchase the following terms will apply.

  • You will need to contact the customer support team in regards to wanting an exchange within 14 days of receiving the product(s).
  • The product should be in its original packaging and condition when returned
  • You have the option to exchange the product at a Games World retail store as long as you bring in your website purchase invoice.
  • All postal costs for a product exchange will be covered by the customer. Please note that we will not be responsible for any lost returned parcels and advise that all products are sent back via a traceable form such as registered post or a traceable courier.
  • Please fill in and include the returns form that were packaged with your order when sending the product back for an exchange.

Returns for faulty items

If the item(s) you ordered arrives faulty or damaged the following terms will apply.

  • You will need to contact the customer support team in regards your product(s) being faulty within 21 days of receiving it.
  • You can get in touch with the customer support team via the email [email protected] or call the number on your invoice to organise a return for the product(s)
  • Games World will organise a replacement product for you, in the event that a replacement is not available a refund will be issued once the item(s) have been received by us.
  • The postal costs for the replacement for the faulty product(s) will be covered by Games World. A prepaid postage label will be emailed to you. Print it out, stick it on the parcel you received the stock in, drop it off at any Auspost shop or post box.
  • Make sure to fill in and include the returns form that was packaged with your order when sending the product back for an exchange.