Frequently Asked Questions

 

Are these items in stock?

All items listed on the website should be listed as in stock. We have a warehouse that has on hand approximately half of all items available, while the rest are available in our shops. More information is available our Shipping page.

Can I order over the phone?

For domestic orders? Yes, though we only take Credit Card payments. Please email a list of stock you wish to order to [email protected] with your phone number and we will ring you back to process the payment.

How do I get free shipping?

We offer free shipping to all domestic orders over $99.00. If you aren’t provided with the free shipping option automatically, check your order total. Some exclusions apply.

Why is my payment not working?

Generally, the first thing to check is that all the required fields are filled in. Make sure the “Ship to a different address” fields are all filled in as well, or that the checkbox is unchecked. If there is a specific error message you are receiving, please contact us at [email protected] and we will work with you to find out what the issue is.

Can I pick up my order from a store?

While all items are available from our stores, we cannot guarantee that a specific store will have all items of a particular order at the time the order is placed. If you do wish to collect your order from a store, we will first need to confirm that all items are available at that store, and that items are in good condition. Email us at [email protected] with the items and store you wish to collect your order from and we will make sure it’s available to be collected.

How do I use Games World Gift Cards?

At the moment, our Gift Card system is not fully integrated to the website. This will change in the future, but for the time being, the order must be processed manually. Email [email protected] with your Gift Card number (the big barcode on the back of the card at the top) and the PIN (the 4 digit number behind the scratch panel) and the stock you wish to order. We will confirm the Gift Card balance and process the order.

How do I track my order?

Once an order has been shipped, you will receive updates from Australia Post via the email you used to place the order. If you are not receiving updates from Australia Post, first check your junk mail or spam filters to see if the tracking emails have ended up there. If you have no luck, contact us and we will send you the tracking number.